Step 1: Swipe down from the top of your kindle to view your kindle dashboard

Step 2: Select "All Settings"

Step 3: Click "Device Options"

Step 4: Finally, select "Device Info" to review which model & generation of kindle you have)

Please email support@thekindlyshop.com to contact customer support. We offer returns within 30 days of ordering once the case has been mailed back to our warehouse. Unfortunately, as a small business we cannot offer shipping labels for returns at this time! (plz don't hate me, one woman show over here doing her best!)

Please remember I'm just a girl!

Our fan favorite puffy pouches do not come with the order of a kindle case. However, if you purchase a kindle case and a puffy pouch, a bundle discount is automatically applied at checkout.

Yes! We are in small community bookshops across the nation, and it brings us so much joy to be in your communities. If you are interested in starting a wholesale account with Kindly, please email support@thekindlyshop.com! 

Kindly cases feature a magnetic closure that turns the device off and on when the cases is opened. Lightweight and adorable, this case not only will protect your kindle but will match the books you're reading. Our cases have a subtle sheen and texture to them and are easy to clean. They are water resistant but should not be submerged often.

Our customers have had very mixed reviews on wanting a strap on their kindle case. In return, our cases to do not have a strap so everyone can enjoy them :)

We offer our Kindly bookmarks with every purchase. 

Kindly, all refunds are eligible until 30 days of product being received. Product must be returned to our facility in order to receive a refund and in perfect condition. Please include your name and order number within the package. 

Please note, as a small business, we are unable to refund the cost of shipping (we are doing our best!), and are only able to refund your case and/or product. We do not provide shipping labels for returns!

BUT we get it, there are a lot of kindles out there and it's confusing which model you have so we want to provide the opportunity to refund a case if that is the issue.

Also, please remember I'm just a girl!